What are the Justifications Provided by the Consumers who Don’t Look Back in Anger?: Insights from the Swedish money laundering scandal.
2020 (English) Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE credits
Student thesis
Sustainable development Sustainable Development
Abstract [en]
The purpose of this thesis is to use a real-world brand transgression example to extend the research and increase the knowledge around why people continue to consume brands they know have been involved in unethical organizational behavior. The research was of qualitative nature, and made use of semi-structured, in-depth interviews. Nine (9) consumers of the Swedish bank Swedbank, who was involved in a money laundering scandal, were interviewed around their justifications to sticking with the brand. The findings revealed seven (7) justifications to staying. Some of which could be linked to previous research, and some who by the authors’ were argued to be industry-specific. The thesis have implications for theory development, for managers, and for the society as a whole.
Place, publisher, year, edition, pages 2020. , p. 73
Keywords [en]
Brand Transgressions, Swedbank, Money Laundering, Consumer Behavior, Consumer Justifications
Keywords [sv]
Varumärkesöverträdelse, Swedbank, Penningtvätt, Konsumentbeteende, Konsumenträttfärdigande
National Category
Business Administration
Identifiers URN: urn:nbn:se:hj:diva-48622 ISRN: JU-IHH-FÖA-2-20201028 OAI: oai:DiVA.org:hj-48622 DiVA, id: diva2:1433527
Subject / course JIBS, Business Administration
Supervisors
Examiners
2020-06-102020-05-312025-10-13 Bibliographically approved