System disruptions
There are recurring service disruptions on some of the search portals due to high traffic. We are working to resolve the issue, you may temporarily encounter an error message.
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
What are the Justifications Provided by the Consumers who Don’t Look Back in Anger?: Insights from the Swedish money laundering scandal.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
2020 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Sustainable development
Sustainable Development
Abstract [en]

The purpose of this thesis is to use a real-world brand transgression example to extend the research and increase the knowledge around why people continue to consume brands they know have been involved in unethical organizational behavior. The research was of qualitative nature, and made use of semi-structured, in-depth interviews. Nine (9) consumers of the Swedish bank Swedbank, who was involved in a money laundering scandal, were interviewed around their justifications to sticking with the brand. The findings revealed seven (7) justifications to staying. Some of which could be linked to previous research, and some who by the authors’ were argued to be industry-specific. The thesis have implications for theory development, for managers, and for the society as a whole. 

Place, publisher, year, edition, pages
2020. , p. 73
Keywords [en]
Brand Transgressions, Swedbank, Money Laundering, Consumer Behavior, Consumer Justifications
Keywords [sv]
Varumärkesöverträdelse, Swedbank, Penningtvätt, Konsumentbeteende, Konsumenträttfärdigande
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-48622ISRN: JU-IHH-FÖA-2-20201028OAI: oai:DiVA.org:hj-48622DiVA, id: diva2:1433527
Subject / course
JIBS, Business Administration
Supervisors
Examiners
Available from: 2020-06-10 Created: 2020-05-31 Last updated: 2025-10-13Bibliographically approved

Open Access in DiVA

Ekstener & Sveningsson(1202 kB)353 downloads
File information
File name FULLTEXT01.pdfFile size 1202 kBChecksum SHA-512
a29ec27126eed891b96bef0dc09be33191689ba92e605d30242310eee317e959e4f434c787baa7c00fb037730cf6d701559854a34c19eb90bab341159b69ac57
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Ekstener, JakobSveningsson, Eric
By organisation
JIBS, Business Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 353 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 655 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf