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Making the inaccessible accessible - the oxymoron of online luxury distribution: A qualitative study on consumer responses towards the distribution of luxury in an online multibrand context
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
2020 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Background - Luxury companies have long been reluctant to adopt the internet as a mode of distribution. A luxury brand’s concept of exclusiveness is seemingly incompatible with the ubiquitous nature of the internet. Hence, many luxury brands are fearful that distributing their products on third-party online retail platforms might decrease the brands’ vital aura of luxury.

Purpose - The purpose of this study is to explore consumer perceptions, attitudes and purchase intention towards a luxury brand being distributed on an online multibrand marketplace. This research aims to fill the existing gap on the ambiguous nature of luxury branding and distribution in an online multibrand context.

Methodology - A qualitative approach including ten semi-structured interviews with Swedish millennials were conducted. A case study of a hypothetical brand alliance between Louis Vuitton and Amazon was developed, presented and discussed. Collected data was analyzed through thematic analysis.

Findings - Results show that the online distribution of a luxury brand did influence consumer perceptions of the luxury brand when seen online. However, it did not result in a change in their overall attitude or purchase intention towards the luxury brand. Additionally, it was found that consumers were not willing to buy luxury on an multibrand marketplace platform.

Place, publisher, year, edition, pages
2020. , p. 73
Keywords [en]
Luxury, Internet retailing, Online distribution, Brand alliance, Louis Vuitton, Amazon
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hj:diva-48885ISRN: JU-IHH-FÖA-2-20201026OAI: oai:DiVA.org:hj-48885DiVA, id: diva2:1435867
Subject / course
JIBS, Business Administration
Supervisors
Examiners
Available from: 2020-06-10 Created: 2020-06-05 Last updated: 2025-10-13Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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