Background: By focusing on efficiency, supply chains became increasingly extensive and complex during the past years. This led to higher vulnerability, and the COVID-19 pandemic caused an incomparable impact on global supply chains. Consequently, researchers demanded more investigation of the pandemic to prepare for future disruptions and create more resilient supply chains.

Purpose: This thesis examines the impact of the COVID-19 pandemic on operations in supply chain management. It seeks to understand the challenges during a pandemic and acknowledge experiences to create more resilient supply chains in the future.

Method: We applied an explorative single-case study with a focus on individuals working in SCM-related departments. Therefore, we conducted semi-structured following theory-guided - and maximum-variation sampling to get a holistic view. Following an abductive approach, we constantly compared theory and empirical findings to further expand on previous theory about supply chain resilience. We also increased the validity by triangulating our findings with quantitative secondary data.

Conclusion: The results of this study show that a pandemic causes multiple reoccurring disruptions to supply chains. Companies have to react flexibly to adapt to the fast-changing environment, but the extensive supply chains hinder fast reactions. The findings of this study allow making different theoretical and managerial implications to create more resilience in supply chains to face future pandemics and other disruptions.