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Analysis of Consumers' Attitudes Towards Sustainability Communication of H&M
Jönköping University, School of Education and Communication, HLK, Media and Communication Studies.
2021 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Sustainable development
Sustainable Development
Abstract [en]

With the growing trend of the manufacturing of sustainable products by the apparel brands, the eco-friendly consumers are becoming more interested in knowing the brands’ sustainability communication and their claims. This study has taken the Katz’s attitude functions theory as a framework to better understand the factors which can help in calculating the consumers’ attitudes towards the sustainability communication of H&M, the leading apparel brand of Sweden. This research paper used qualitative research method and have done the ‘focused group analyses’ to investigate the consumers attitude towards sustainability communication of H&M. Four focus groups interviews were conducted and then transcribed to generate themes to interpretate the results. Researcher utilized the Interpretative Phenomenological Analysis (IPA) approach as a qualitative research method, to explore the ‘lived experience’ of the research participants. Author then interpretated the results and found out that the consumers are aware from the H&M sustainability communication. Although most of them positively influenced from the brand’s sustainability, yet some of them have doubts on the sustainability claims of H&M.

Place, publisher, year, edition, pages
2021. , p. 56
Keywords [en]
Consumers’ attitudes, perception, brand sustainability, communication, sustainability claims, environment, eco-friendly, H&M, consumers’ trust.
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hj:diva-54637ISRN: JU-HLK-MKA-2-20210397OAI: oai:DiVA.org:hj-54637DiVA, id: diva2:1594131
Subject / course
HLK, Media and Communication Studies
Supervisors
Examiners
Available from: 2021-09-16 Created: 2021-09-14 Last updated: 2025-10-13Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf