The purpose of the study is to investigate how the internal communication and information flow of the packaging process can be streamlined. In the study three questions were studied: 

[1]   What problems within the internal communication and information flow has the packaging process?

[2]  How do communication and information deficiencies affect the efficiency of the packaging process?

[3]  How can a more efficient internal communication and information flow benefit their packaging process in the future?

This study has taken place at a company called Arla Foods which is in Jönköping, Sweden. The company is a fresh produce dairy where over 100 different items are manufactured. As many articles are manufactured, it puts pressure on the company to streamline production and maintain their delivery times.

The case study has been carried out in a department called the packaging process, this department is part of their production and is the final step before the product goes on to the warehouse. The department has been identified as a limitation for the entire system, therefore the survey has been conducted to identify how its internal communication and information flow caused the limitation.

With a current situation analysis and a theoretical framework, the author has identified the difficulties in the flow of communication and information. The proposed recommendations include proposed measures that can streamline the internal communication and information flow in the packaging process.

The final step has been a discussion and conclusion that has been written to discuss the study's validity and reliability, can summarize the improvement proposals and future studies that can be carried out for continuous improvement.