Enhancing Brand Experience Through UI Elements Aligned With Brand Values: An Investigation of the Interconnected Fields of User Experience and Brand Experience Within the Context of IKEA’s E-commerce Website
2023 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE credits
Student thesis
Abstract [en]
In today’s competitive landscape, shaping positive digital experiences with the brand is crucial for the company’s market success. The study aimed to investigate the interconnected relationship between User Experience (UX) and Brand Experience (BX) by exploring the potential for enhancing BX through the implementation of User Interface (UI) elements aligned with brand values within an e-commerce website. In this study, a two-phase quantitative experiment was employed, and four high-fidelity e-commerce web page prototypes were developed based on the Swedish multinational furniture retailer IKEA’s e-commerce website. In conclusion, this study establishes that the implementation of UI elements in line with brand values has the potential to enhance BX within the context of an e-commerce website. Through one of the prototypes, all dimensions of BX could be positively influenced. By emphasizing the interconnectedness between UX and BX, these findings contribute to our understanding of the critical role of UX design in shaping positive brand experiences online.
Place, publisher, year, edition, pages
2023. , p. 106
Keywords [en]
user experience design, user interface design, visual design, brand experience, e-commerce website, hedonic quality, brand values, UI elements
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hj:diva-61291ISRN: JU-JTH-IKA-2-20230291OAI: oai:DiVA.org:hj-61291DiVA, id: diva2:1770491
External cooperation
Inter IKEA Systems B.V.
Subject / course
JTH, Informatics
Supervisors
Examiners
2023-06-202023-06-192025-10-13Bibliographically approved