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The Impact of App Update Frequency on User Satisfaction: Exploring the Relationship Between Update Intervals and User Experience in Hedonic Apps
Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics.
Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics.
2024 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Owing to their rapid evolution, mobile apps require frequent updates meant to maintain functionality, enhance user experience, and guarantee security. This research investigates the effect of app update frequency on user satisfaction, with a specific focus on hedonic (entertainment-oriented) applications. Applying Expectancy Disconfirmation Theory as theoretical framework, the study examines how different intervals between updates affect users' perceptions, satisfaction, and privacy concerns. The study employs mixed methods using surveys and interviews with regular app users to offer actionable insights for developers, aiming to optimize update strategies by balancing frequency and user satisfaction. In conclusion, this research helps in understanding better user expectations guiding the development of user-centered update practices in the mobile app industry.

Place, publisher, year, edition, pages
2024. , p. 83
Keywords [en]
User Satisfaction, App Update Frequency, User Experience, Hedonic Applications, Expectancy Disconfirmation Theory, Mobile Applications
National Category
Computer Engineering Human Computer Interaction
Identifiers
URN: urn:nbn:se:hj:diva-66406OAI: oai:DiVA.org:hj-66406DiVA, id: diva2:1905191
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Available from: 2024-10-14 Created: 2024-10-11 Last updated: 2025-10-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • de-DE
  • en-GB
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