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Conceal or reveal: (non)disclosure choices in online information sharing
Department of Industrial Engineering, Tel Aviv University, Tel Aviv, Israel.
Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics. Service Research Center (CTF), Department of Mathematics and Computer Science, Karlstad University, Karlstad, Sweden.ORCID iD: 0000-0001-7384-4552
Department of Computer Science, University College London, London, United Kingdom.
Department of Industrial Engineering, Tel Aviv University, Tel Aviv, Israel.
2024 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 43, no 16, p. 4125-4149Article in journal (Refereed) Published
Abstract [en]

People typically enhance their online personas by sharing favourable personal information. Nevertheless, sharing of unfavourable information about oneself still occurs and is essential in some online contexts (e.g. allowing negative reviews). It remains unclear why people reveal potentially damaging information. We conducted an online experiment ((Formula presented.)) to explore the effects of feedback properties and individual characteristics on online information sharing in two contexts (social and socioeconomic) where personal ratings are essential. We allowed users to conceal their personal rating if it dropped below a threshold. The context was the primary determinant of the threshold users chose. Control availability and feedback content triggered additional considerations and caused some users to change their (non)disclosure choices. However, many users relied on their priors (experience, assumptions) rather than on new information. Our findings show how people may fail to identify the impact of nondisclosure, which may signal undesirable information to others. These findings challenge the reliance on holding users solely accountable for their ‘informedness’ vis-à-vis disclosure of their personal information.

Place, publisher, year, edition, pages
Taylor & Francis, 2024. Vol. 43, no 16, p. 4125-4149
Keywords [en]
(Non)disclosure, controls, decision-making, feedback, self-presentation, sharing economy, Behavioral research, Decision making, Economics, Information analysis, Information dissemination, Decisions makings, Individual characteristics, Information sharing, On-line experiments, Online information, Personal information, Property, Self presentations, adult, article, economic aspect, feedback system, female, human, identifiable information, interpersonal communication, male, self concept
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-66458DOI: 10.1080/0144929X.2024.2304613ISI: 001152057400001Scopus ID: 2-s2.0-85183856429Local ID: HOA;intsam;979205OAI: oai:DiVA.org:hj-66458DiVA, id: diva2:1907525
Funder
EU, Horizon 2020, 675730Available from: 2024-10-22 Created: 2024-10-22 Last updated: 2025-10-13Bibliographically approved

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Kitkowska, Agnieszka

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