System disruptions
There are recurring service disruptions on some of the search portals due to high traffic. We are working to resolve the issue, you may temporarily encounter an error message.
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
When Brands Become Personal: Who is Taking the Fall in the Wake of an Influencer Scandal?: A Study on Consumer Attitudes Toward Social Media Influencer-Founded Brands
2025 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Background: Social Media Influencers (SMI) have evolved the digital landscape, not only influencing consumers on what brands to buy from, but they are today founding their own. Social Media Influencer-founded brands (SMIFB) illustrate a new category of brands. While the SMI´s visibility and already established relationships can drive a brand’s initial success, this close association also presents a possible vulnerability. Previous research has investigated SMI-endorsers' impact on consumers' attitudes towards the brands they endorse. However, how consumers respond to brands when their SMI-founder is caught in a scandal remains undiscovered. 

 

Purpose: The purpose of this study is to investigate how scandals involving the SMI-founder impact consumers' attitudes toward a Social Media Influencer-Founded Brand (SMIFB). Foremost, focused on public disclosure of SMI actions that contradict their established image and communicated values. The study aims to provide valuable knowledge in the fields of consumer behavior and the new categories of brands with an SMI as their founder.

 

Method: The study followed a qualitative, inductive approach based on semi-structured interviews with twelve Swedish women aged 18-30. Data was analyzed through a thematic analysis, identifying themes and patterns in emotional and behavioral reactions among consumers. 

 

Conclusion: The research concludes that an SMI-scandal led to negative consumer attitudes towards the SMIFB, in terms of purchase withdrawal, brand distance, and brand association discomfort. These behavioral attitude consequences stemmed from disappointment and broken trust for the SMI-founder, consumers' fear of judgment of others, and a sense of value signaling. To restore attitudes, consumers demand SMI-founder accountability and separation between the SMI and the SMIFB, underscoring the reputational fragility of SMIFB’s in the light of SMI-scandals.

 

Place, publisher, year, edition, pages
2025.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-68325OAI: oai:DiVA.org:hj-68325DiVA, id: diva2:1966765
Supervisors
Examiners
Available from: 2025-06-25 Created: 2025-06-10 Last updated: 2025-10-13Bibliographically approved

Open Access in DiVA

fulltext(1658 kB)409 downloads
File information
File name FULLTEXT01.pdfFile size 1658 kBChecksum SHA-512
9093bfba592c5765f31a0fc2e9bd8dcfae2c85eae3a8740628fdaa92efd16daa85fe11803a3c553a6b15a6e4c093e6b217abee6a75a7aa44e4aadf7493c272b4
Type fulltextMimetype application/pdf

Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 413 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 769 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf